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FAQs

Breastfeeding Support

How it works

It takes only a few minutes and a couple of simple steps to connect with a qualified provider.


1. Choose your device

Get started from your computer, smartphone or tablet.

2. Register

Download the app (if on mobile). Input your personal information and insurance.

3. Select a provider

Choose from a list of qualified, board-certified health care providers.

4. Have your visit

Connect with a provider right away. Get diagnosis, treatment and medications as needed.

Care when you need it

Available 7 days a week
8 a.m. to midnight in Oregon & Washington
8 a.m. to 8 p.m. in California


We provide:

  • Live visits with board-certified care providers
  • Diagnosis, treatment and medication when needed**
  • Safe, secure and confidential treatment
  • Billed to your insurance (or $39 payable by credit card)
  • Technical support by calling 855-360-5472

What our customers are saying

I've used this service several times for my children and find it very convenient and easy to use. My wait time was very short and I did not have to sit in an office. Great experience!"

Tammy P.
Express Care Virtual User

I had facial swelling that I didn't want to wait until Monday to address. Providence Express Care Virtual was great and I got antibiotics called into my pharmacy. Swelling went down after the second dose. Really good experience!"

Nicole M.
Express Care Virtual User

Conditions we treat

Providence Express Care Virtual offers live care without the hassle of driving or waiting. Here's a snapshot of some conditions we treat and services we offer:

Common ailments

  • Fever
  • Cough
  • Cold
  • Flu
  • Headaches/migraines

Nose & throat

  • Sore throat/strep throat
  • Sinus infection
  • Stuffy nose
  • Laryngitis
  • Pharyngitis

Respiratory

  • Infections
  • Bronchitis
  • Pet allergies
  • Seasonal allergies
  • Chest congestion

Eye

  • Eye infection
  • Eye irritation
  • Conjunctivitis/pink eye
  • Stye

Skin & nails

  • Rashes, infections/hives
  • Dry skin/eczema
  • Poison ivy/oak
  • Athlete's foot/ingrown nail
  • Acne/lesions

Gastrointestinal

  • Heartburn/GERD
  • Nausea
  • Vomiting
  • Diarrhea
  • Upset stomach

Other problems

  • Joint or back pain
  • Minor cuts/scrapes
  • Strains/sprains
  • Insect bites/stings
  • Minor burns

Wellness & women's


  For emergencies please call 911.
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Insurance accepted

We take many insurance plans (see here for a complete list). Just include your insurance information during registration. You will receive a bill for any portion of the $39 fee your plan doesn't cover. If we determine that a virtual visit is not appropriate for your condition, you will not be charged.

If you're not using insurance, the $39 fee is payable by credit card before your visit. Please note that Express Care Virtual is not currently available to anyone covered under government insurance such as Medicare, Medicaid, Tricare or MediCal. Providence Medicare Advantage, however, is accepted.

Trusted, board-certified providers

Providence providers offer the same quality care you’d expect in our clinics. They’re all trained to diagnose, treat, prescribe medication and provide care instructions. As part of our network, providers can access your medical history and update your record. Everything will be documented for future visits.

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